Customer Experience Associate – Part‑Time (26.25 hrs/week)

About the role

As a Customer Experience Associate you will be the front‑line representative of Scotiabank’s branch network in Stoney Creek, delivering friendly, efficient service to help customers meet their financial goals. This part‑time position (26.25 hours per week) focuses on building relationships, processing transactions and promoting digital banking tools.

Key responsibilities

• Greet customers, understand their needs and provide tailored advice.
• Process everyday banking transactions accurately and efficiently.
• Identify simple sales opportunities and refer customers to appropriate products.
• Introduce and demonstrate mobile and self‑service banking applications.
• Maintain branch targets by contributing to sales and service metrics.

Required profile

• Strong customer‑service orientation with proven experience in a service or community role.
• Comfortable working flexible hours in a fast‑paced, target‑driven environment.
• Ability to communicate complex concepts in simple terms.
• Willingness to learn and adapt to new banking technologies.

Required skills

What we offer

• Opportunities for professional development and internal training.
• Career progression within a leading North American bank.
• Competitive compensation and benefits package.
• A collaborative, inclusive workplace focused on community impact.