Customer Experience Associate

About the role

Kith is hiring a Customer Experience Associate for its Vancouver store. Acting as the customer's concierge, the associate covers all areas of the store's operations so that every customer receives top-quality service. Working under the direction of the manager on duty, the associate adapts quickly to changing business needs and supports the operations and visuals teams as well as greeting customers and acting as an efficient cashier. The position is full-time or part-time, paid $21-$23.

Key responsibilities

• Greet, assist and provide excellent customer service to all customers, and support Client Advisors before and after the store visit.
• Complete cashier duties such as cash handling, returns and Mobile POS transactions, and give accurate register service.
• Partner with management and the Visual team to keep the sales floor visually appealing and meet brand standards, and communicate sell-through to keep products available.
• Support sales floor replenishment, stockroom organization and housekeeping, and help with visual initiatives, cycle counts and inventory tasks.
• Complete assigned tasks during shifts scheduled before, during and after store hours, following company policies and procedures.

Required profile

• 1+ year of retail sales experience; 1+ year in customer service or apparel, footwear or luxury goods is preferred but not required.
• Flexible availability, including evenings, overnight, weekends, holidays and special events such as drops and releases.
• Ability to stand and walk for long periods, lift and move 11.34 kg, and bend, twist and climb ladders or step stools.
• Strong communicator, team player, self-starter, personable and energetic.