Client Advisor

About the role

Kith is hiring a Client Advisor for its Vancouver store. The role is central to the in-store customer experience and to store operations: the advisor acts as a brand ambassador, delivers authentic after-sale communication to build client relations and drive sales, and follows company policies and procedures. Hours are flexible and depend on the needs of the business.

Key responsibilities

• Greet, assist and serve all customers with best-in-class service.
• Maintain client relationships through professional, friendly and efficient after-sale communication.
• Show product knowledge, brand history, company policies and store strategy.
• Partner with management on goals, action plans and brand initiatives.
• Keep the sales floor visually appealing and meet brand visual standards.
• Communicate sell-through so products stay available.
• Follow all company policies, including availability and scheduling needs.
• Help with housekeeping such as dusting, sweeping and collecting trash.
• Aid in visual initiatives, cycle counts, physical inventories and other inventory tasks.

Required profile

• 3+ years in a retail sales position.
• 3+ years in customer service roles preferred but not required.
• 1+ year in apparel, footwear or luxury goods preferred but not required.
• Flexible availability, including evenings, overnight, weekends and holidays, and willingness to work on special projects, drops and releases.
• Ability to stand and walk for long periods, lift 11.34 kg, bend, twist and climb ladders or step stools.

Required skills

• Time management and ability to multi-task.
• Strong communicator, team player, self-starter, adaptive and resourceful.
• Personable, welcoming and energetic.