Customer Experience Associate – Bayview Village Centre (15 hrs/week)

About the role

As a Customer Experience Associate at Scotiabank, you are the face and heart of the Bayview Village Centre branch. You will help customers achieve their financial goals by delivering proactive, personalized service and guiding them through everyday banking transactions.

Key responsibilities

• Build strong relationships and provide excellent customer service.
• Process day‑to‑day transactions accurately and efficiently.
• Identify simple sales opportunities and contribute to branch targets.
• Promote digital and self‑service banking options, including mobile applications.
• Explain complex banking concepts in simple terms.

Required profile

• Proven customer‑service experience through work or community involvement.
• Professional, friendly, and efficient attitude.
• Flexible availability to work a 15‑hour weekly schedule.
• Comfortable handling basic sales situations.
• Eagerness to learn and determination to succeed in a target‑based environment.

Required skills

What we offer

• A forward‑thinking, collaborative team environment.
• Clear career path with diverse professional‑development opportunities.
• Internal training to enhance banking and digital‑service skills.
• Competitive compensation and benefits package.
• Commitment to community impact and employee recognition.