Customer Experience Associate – Banking

About the role

Join TD Canada Trust as a Customer Experience Associate and be the front‑line representative for our clients. You will deliver friendly, accurate service while helping customers navigate a wide range of banking products and solutions.

Key responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments in line with standardized procedures, industry regulations and TD’s Code of Conduct.
• Identify customer needs, recommend appropriate banking solutions and refer clients to specialised partners when required.
• Respond to and resolve customer inquiries, escalating non‑standard issues as necessary.
• Achieve business objectives by promoting relevant banking products and completing processes efficiently.
• Contribute to a positive, diverse, and equitable workplace by supporting team effectiveness and personal development.

Required profile

• Strong customer‑service orientation with the ability to listen, understand and address client needs.
• Attention to detail and accuracy when handling cash and transaction data.
• Good judgment in handling confidential information and exercising discretion.
• Ability to work collaboratively in a fast‑paced branch environment.

Required skills

What we offer

• Competitive hourly wage ranging from $22.50 to $28.33 CAD.
• Opportunities for growth, skill development and career progression within TD.
• Inclusive, diverse and supportive work environment.