Customer Experience Associate (26.25 hrs/week)

About the role

As a Customer Experience Associate at Scotiabank, you will be the welcoming face of the Whitby branch, helping customers achieve their financial goals through personalized service and proactive support.

Key responsibilities

• Build strong, lasting relationships with customers and deliver exceptional service throughout their banking journey.
• Process daily transactions accurately and efficiently.
• Identify simple sales opportunities and contribute to branch targets.
• Promote digital and self‑service banking options, guiding customers on mobile app usage.
• Listen to customer needs, provide clear explanations, and resolve inquiries promptly.

Required profile

• Proven customer service experience through work or community involvement.
• Friendly, professional demeanor with a willingness to assist customers.
• Flexible availability to work varied schedules.
• Comfortable handling basic sales situations.
• Eagerness to learn and succeed in a target‑driven environment.

Required skills

• Strong technical aptitude for using digital banking tools.

What we offer

• Opportunity to join a forward‑thinking, collaborative team.
• Clear career path with diverse professional development options.
• Internal training to enhance banking and digital skills.
• Competitive compensation and benefits package.
• Supportive leadership focused on performance recognition.