Customer Experience Agent (YQB)

About the role

Reporting to the Customer Experience Supervisor, the Customer Experience Agent is the first point of contact for airline passengers at Quebec City Airport. The role focuses on delivering a seamless and pleasant experience by answering inquiries, managing reservations, and resolving issues quickly.

Key responsibilities

• Follow all Customer Experience procedures and safety standards.
• Welcome passengers, assist with check‑in, and guide boarding processes.
• Answer customer questions and provide detailed information about flights and services.
• Manage flight reservations, itinerary changes, and coordinate baggage claims.
• Conduct post‑flight follow‑up to ensure satisfaction.
• Collaborate with ground‑operations teams to address operational issues affecting travelers.
• Prepare for the next day’s operations and may perform Ramp Agent duties as needed.

Required profile

• High school diploma or equivalent.
• Previous customer‑service experience, preferably in aviation.
• Knowledge of passenger check‑in and boarding procedures.
• Strong communication, interpersonal, and problem‑solving abilities.
• Ability to work under pressure while maintaining high service standards.
• Team‑player attitude and initiative.

Required skills

What we offer

• Competitive salary based on licenses and experience.
• Flexible schedule.
• RRSP contribution.
• Three weeks of vacation after the first year.
• Five personal days.
• Comprehensive benefits package.