Customer Account Manager

About the role

Prophix is looking for a Customer Account Manager to own expansion revenue within a defined territory of existing customers. You will grow the Prophix One™ footprint by adding modules, increasing user licenses, and driving cloud migrations while building strong executive relationships.

Key responsibilities

• Drive expansion ARR by managing a portfolio of existing accounts.
• Identify whitespace opportunities such as additional modules, user license growth, and cloud migrations.
• Run full sales cycles from discovery to close, coordinating with Professional Services, Cloud, Legal, and Customer Success teams.
• Maintain ≥2.2× pipeline coverage and achieve ≥90% forecast accuracy each quarter.
• Establish high‑trust relationships with CFOs, Controllers, VPs of Finance, and CIOs.
• Lead executive business reviews and re‑engage at‑risk executive sponsors.
• Maintain accurate pipeline, forecasting, and opportunity data in Salesforce.
• Leverage Prophix’s AI‑enabled tools to increase speed and precision.

Required profile

• Proven track record of closing expansion deals and growing ARR.
• Experience working with mid‑market and enterprise finance teams.
• Ability to manage quota and operate in a hunter‑farmer hybrid sales model.
• Strong commercial discipline and forecasting skills.

Required skills

• Salesforce

What we offer

• Hybrid or remote work options with occasional mandatory in‑person meetings.
• Access to best‑in‑class tools, technology, and a supportive culture.