Computer Technician – IT Support

About the role

ERS International is seeking a Computer Technician to join its Scarborough team. The role involves providing technical support, maintaining system performance, and delivering excellent customer service in a fast‑paced retail environment.

Key responsibilities

• Report on the performance of computer systems and networks.
• Consult user guides and technical manuals to research and implement solutions.
• Provide advice and training to users and maintain a problems‑and‑solutions log.
• Supervise other technical support workers within the group.
• Set up equipment, install operating systems, cables and software for employees.
• Perform web‑server backup and recovery operations.
• Deliver front‑line customer service and technical assistance.

Required profile

• Other trades certificate or diploma.
• 7 months to less than 1 year of relevant experience.
• Accurate, client‑focused with strong oral and written communication.
• Ability to work under pressure, meet tight deadlines and handle repetitive tasks.

Required skills

• Apple Certified Technical Coordinator (ACTC)
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified Solutions Associate (MCSA)
• Network+ Certification
• VMware Certified Professional
• ITIL Certification
• Experience with Windows, Linux, macOS, Android, iOS
• Knowledge of networking hardware and software, TCP/IP, DNS
• Proficiency with MS Office, SQL, Oracle, JavaScript, Visual Basic, XML

What we offer

• Dental, health care and vision care plans.
• Overtime opportunities.
• Green job contributing to positive environmental outcomes.