Clinical Support Clerk - Long-Term Care Home

About the role

Extendicare Van Daele is looking for a permanent full-time Clinical Support Clerk who reports to the Operations Manager. The role covers a range of clerical and administrative functions supporting the Nursing Department and the home.

Key responsibilities

• Answer incoming telephone calls, take and relay messages, and greet and direct visitors
• Assist with resident information on lab requisitions and help maintain resident records and files
• Perform filing assignments for the Director of Care (DOC)
• Prepare and post the nursing schedule, update it daily, call staff and enter changes for DOC approval
• Book ambulances and other transportation at the request of registered staff
• Carry out other clerical duties and prepare reports as required
• Help label residents' belongings and promote resident satisfaction and quality improvement
• Know and promote the Resident Bill of Rights and Governing Principles, and work in a position of trust with vulnerable adults
• Uphold the organization's Code of Conduct and complete other assigned tasks

Required profile

• Basic clerical and administrative skills
• Pleasant telephone manner with strong customer service skills
• Excellent organizational and communication skills
• Ability to deal with tight timelines
• Complete and current Vulnerable Sector Check (including criminal background check) within six months, or willingness to obtain one

Required skills

• Experience with the Microsoft Office suite