Client Services Representative

About the role

Eurofins Environment Testing Canada is hiring a Client Services Representative in Ottawa, working under the supervision of the Client Services Team Leader. This is a scientific administration role with no analytical testing, and the position is permanent. The role covers receiving and logging client samples, preparing supplies and bottles requests, and keeping projects moving quickly to operations.

Key responsibilities

• Enter client and sample information into the Laboratory Information Management System (LIMS)
• Receive samples from clients at the counter or by courier, sort them and note any deficiencies
• Log samples in LIMS and generate labels
• Prepare soils samples and rush projects for operations, and prepare bottles for client pick-up or shipping
• Prepare samples for subcontracting as required
• Forward client feedback to the appropriate Project Manager and discuss project requirements with clients when needed
• Place samples in the right areas of the laboratory and carry out filing, faxing and mailing as required

Required profile

• High school diploma; university or college degree in a related field is an asset
• At least 1 year of experience in a client services environment, preferably in a laboratory
• Good communication, organizational and telephone skills; self-starter, ambitious and energetic
• Ability to lift coolers up to 50 lbs

Required skills

• Good understanding of IT and PC applications such as Excel, Word and PowerPoint
• Use of LIMS to log samples and generate labels
• Knowledge of environmental samples is an asset