Client Account Sr Manager (PSPC) - Ottawa

About the role

AECOM's Government Business Line is looking for an experienced Client Account Sr Manager for its PSPC account, based in the Ottawa, Canada office. The role is a hybrid mix of remote and on-site work and is an existing position. The manager is the primary contact and leader for AECOM's relationship with one or more large regional accounts or part of a team supporting the PSPC account, responsible for developing, growing and sustaining business with the client.

Key responsibilities

• Coordinate AECOM's interactions with the client to ensure consistent, high-quality service and to resolve delivery issues or conflicts
• Monitor client projects to ensure high quality delivery, technical excellence and a consistent client experience
• Identify risks and manage project delivery to mitigate their impact
• Set short- and medium-term goals and strategies for the account aligned with the client's needs, and identify evolving resourcing needs
• Build strong relationships with key stakeholders and manage AECOM's response to client or project issues
• Drive growth in the pipeline of potential projects, coordinate capture of new business and renewal of large-scale agreements
• Manage commercial aspects of contracts (financial, legal and governance) and balance client and AECOM priorities
• Work with Regional and Market Sector leaders to identify new opportunities and encourage initiatives such as ESG and digitalization

Required profile

• Bachelor's degree in architecture, engineering or another related discipline
• 10+ years of relevant experience, or equivalent experience and/or education, including at least 2 years of leadership
• Extensive experience with large and complex PSPC program and/or project delivery
• Proven ability to collaborate with multifunctional teams
• Bilingualism in French is preferred

No relocation assistance or sponsorship for Canadian work authorization is available. AECOM uses artificial intelligence to screen applicants and offers a range of benefits depending on employment status.