Casual Staffing & Operations Manager

About the role

The Casual Staffing & Operations Manager supports Student Accessibility & Achievement (SAA) by integrating human‑resources services across casual staffing operations. Reporting to the Associate Director, Exams & Operations, the role ensures smooth scheduling, compliance, and service delivery for exam‑related and other student support activities.

Key responsibilities

• Oversee time‑entry, record management, and scheduling for casual staff, ensuring compliance with collective agreements, HR policies, and privacy regulations.
• Lead recruitment, onboarding, and training initiatives for casual employees, including AGSEM, AMUSE, and MUNACA positions.
• Supervise casual workforce, conduct regular meetings to set priorities, provide coaching, and approve absences and vacation.
• Handle grievances, disputes, and disciplinary matters in coordination with Student Services HR and Labour & Employee Relations.
• Collaborate with university stakeholders to maintain innovative, inclusive, and compliant HR, IT, and financial processes.
• Develop and document policies that align with SAA and Student Services frameworks.

Required profile

• Demonstrated experience in HR operations, preferably within a university or large‑scale organization.
• Strong knowledge of collective agreements, unionized and non‑unionized workforce management.
• Excellent communication and interpersonal skills for coaching staff and liaising with multiple departments.
• Ability to analyze and improve workflows, ensuring operational excellence.
• Flexibility to work evenings or weekends during peak periods.

Required skills

• Proficiency in HR record‑keeping and scheduling systems.
• Understanding of privacy regulations and HR policy compliance.
• Experience handling employee grievances and disciplinary processes.

What we offer

• Opportunity to contribute to an inclusive university environment.
• Dynamic work setting within McGill’s Redpath Library campus.
• Potential for overtime during peak exam periods.