Booking Clerk/Secretary

About the role

Join the Gynecology Clinic team at Vancouver General Hospital as a Booking Clerk/Secretary. You will provide essential scheduling, clerical, and reception support within a client‑ and family‑centered care environment.

Key responsibilities

• Schedule and book patient appointments, follow‑up visits, tests and referrals for designated physicians and health‑care professionals.
• Maintain and print daily appointment calendars, integrating activities from multiple sites as needed.
• Rearrange schedules to accommodate changing demands and confirm patient information.
• Enter and update patient chart data in the computerized system and track attendance statistics.
• Arrange patient transportation and provide reception services, greeting visitors and directing them appropriately.
• Answer phone calls, forward inquiries, and maintain departmental equipment, supplies and filing systems.
• Perform time‑keeping functions for designated staff.

Required profile

• Grade 12 education with at least two years of recent, related experience, or an equivalent combination of education and training.
• Ability to interact effectively with others and communicate clearly both verbally and in writing.
• Knowledge of medical terminology and ability to organize work efficiently.
• Capability to operate related office equipment and type at a minimum of 40 words per minute.
• Physical ability to perform the duties of the position.

Required skills

• Proficiency in word processing software.
• Proficiency in spreadsheet applications.
• Experience with database tools.
• Ability to use presentation software.