Bilingual (Mandarin) Client Advisor - Trainee

About the role

RBC is inviting candidates to express interest in current and future part-time and full-time Client Advisor positions across its Ottawa communities, including Ottawa Central, Ottawa East, Orleans and South Keys. The role suits candidates who want to help clients with their everyday banking, from showing how to use digital banking to onboarding new clients and referring complex opportunities to specialists. Candidates must be fluent in Mandarin.

Key responsibilities

• Engage proactively with clients in the branch and the community, uncovering banking needs and identifying sales and referral opportunities
• Educate and demonstrate products, using technology to deliver a memorable client experience and retain business
• Respond to client-initiated contact and assist with a full range of financial transactions
• Listen actively to understand individual client needs and take ownership of resolving and preventing banking problems
• Cultivate and maintain relationships with partners to maximise referrals

Required profile

• Fluency in Mandarin (mandatory)
• Passion for putting clients first and success in a hands-on, target-driven sales environment
• Problem-solving and people skills, flexibility, eagerness to learn, strong personal ethics and willingness to work all business hours
• Nice to have: track record in building client relationships in the financial or service industry, and Mutual Funds accreditation (Investment Funds in Canada or the Canadian Securities Course)

Required skills

• Digital literacy across smartphones, tablets and laptops
• Communication, adaptability and client discovery

What we offer

• Total Rewards program with competitive compensation, bonuses and flexible benefits
• Career advancement opportunities
• Sales training, coaching and development
• Support from a collaborative team and access to world-class tools and training