Bilingual IT Help Desk Support Technician (Remote)

About the role

We are looking for a bilingual (English/French) IT Help Desk Support Technician to join a 24/7 remote team serving clients across Canada. You will be the first point of contact for end‑users, handling hardware, software and networking issues while delivering excellent customer service.

Key responsibilities

• Respond to support tickets via phone, email and remote tools.
• Provide troubleshooting for desktops, laptops, printers, mobile devices and VPN connections.
• Manage Microsoft 365, Teams, Outlook and Active Directory accounts, including password resets and network drive mapping.
• Document solutions in the ticketing system and monitor alerts for antivirus and backup services.
• Escalate complex issues following defined procedures and contribute to internal knowledge bases.

Required profile

• Formal training in Computer Science, IT Support or a related field.
• Minimum 2 years of help‑desk or IT support experience.
• Bilingual fluency in written and spoken English and French.
• Flexibility to work rotating shifts or on‑call as needed for a 24/7 environment.

Required skills

• Microsoft 365 (O365) administration.
• Active Directory user and group management.
• Experience with ticketing systems.
• Understanding of networking concepts, VPNs and email protocols.
• Desktop, laptop, printer and mobile device support.

What we offer

• Salary range $50,000‑$60,000 CAD per year.
• Medical insurance (60% covered after 4 months).
• Paid vacation, sick days and certification reimbursement.
• Access to online training courses and a modern technology environment.