Bilingual Inside Sales Representative (French/English) – Remote

About the role

Keystone Automotive Operations of Canada is seeking a motivated Bilingual Inside Sales Representative to work remotely from Quebec. The role focuses on delivering exceptional customer service, building relationships with existing automotive aftermarket clients, and identifying new sales opportunities.

Key responsibilities

• Conduct outbound sales calls to promote new and existing products and services.
• Maintain accurate customer information in the CRM database.
• Analyze customer accounts to understand growth or decline trends.
• Provide front‑line phone support, including technical assistance.
• Enter quotes and orders accurately and serve as the first point of contact for service issues.
• Build long‑lasting relationships and meet daily phone metric standards.
• Respond to inquiries about parts, pricing, warranties, availability, and delivery.
• Process orders, verify pricing, quantities, and shipping details.

Required profile

• Minimum 1 year of call‑center or related sales experience.
• High school diploma or equivalent.
• Fluent in both French and English, with strong written and verbal communication.
• Excellent time‑management, organization, and attention to detail.
• Ability to work under pressure, in a team environment, and adapt to variable schedules.
• Willingness to travel up to 10 % for customer visits or trade shows.

Required skills

• Proficiency with Microsoft Office applications.
• Experience using CRM systems for customer data management.