Automotive Repair Technical Advisor

About the role

We are looking for an Automotive Repair Technical Advisor to join our team at ST-ONGE FORD INC. in Shawinigan. You will act as the primary point of contact for customers, providing information, billing support, and post‑sale assistance for vehicle repair services.

Key responsibilities

• Answer customer inquiries and explain the type, cost, risks and benefits of repair services.
• Prepare and issue receipts, invoices, refunds, credits and manage billing processes.
• Maintain accurate records, statistics and inventory of office supplies.
• Order office supplies and maintain inventory.
• Perform general office duties and receive payments.
• Explain procedures, risks and benefits to clients.
• Provide ongoing support to clients after the sale and monitor insurance claim status.
• Monitor insurance claims and respond to clients' enquiries.

Required profile

• Secondary school graduation certificate.
• 1 to less than 7 months of relevant experience.

What we offer

• Disability and health care benefits, including paramedical services coverage.
• Group and life insurance, long‑term care insurance.
• Free parking and paid training provided by the employer.
• Paid time off for volunteering or personal days.