Assistant Store Manager - The Well

About the role

Bailey Nelson, a fast-growing Australian eyecare retailer founded in 2012 with over 120 clinics and stores globally, is hiring an Assistant Store Manager for its The Well store in Toronto. The role supports the Store Manager in delivering a seamless customer journey from eye test through frame selection and dispensing, while taking full ownership of the store two days a week. The company has expansion plans across Canada within the next five years.

Key responsibilities

• Support the Store Manager in delivering a seamless customer journey from eye test to frame selection and dispensing.
• Help the Store Manager with daily team leadership and drive strong team performance.
• Take full ownership of the store two days a week.
• Keep the appointment book running smoothly and make every customer interaction easy and enjoyable.
• Coach and support the team to deliver great service every time.

Required profile

• Experience in retail or optics at a supervisor or management level.
• A confident leader who enjoys developing others.
• Passion for creating great customer experiences.
• Alignment with the company's values: tight-knit, down-to-earth and constantly improving.

What we offer

• Total compensation potential of $45,500 (base plus benefits, monthly and annual bonuses and profit bonus).
• Leadership development programs, including a 3-day annual leadership conference.
• An in-person and web-based learning platform for training and communication.
• A generous product discount for you and your friends and family.