Assistant Server, Reign (Part-Time)

About the role

Fairmont Royal York, a historic luxury hotel in Toronto, is looking for a part-time Assistant Server for its Reign restaurant. The Assistant Server supports all aspects of guest service delivery: preparing serving stations and work areas for each meal period, helping with meal service during peak times, and supporting preparation for the next meal period. The role is five days a week, on site.

Key responsibilities

• Maintain a positive working relationship and report for duty punctually in full uniform.
• Know the food and drink offerings, including dietary restrictions, and answer guests' questions.
• Follow Reign policies, procedures and service standards, and carry out all steps of service to the set standards.
• Assist guests (internal and external) with inquiries and requests in a pleasant, helpful way.
• Attend pre-shift, weekly and monthly meetings to improve the guest experience.
• Carry out miscellaneous duties requested by the manager, and learn to operate all outlet equipment.
• Follow the hotel's recycling program, safe standards, hygiene and prevention measures, alcohol handling procedures, and LQA standards.
• Work weekends, holidays and shift work as scheduled, and adapt to business demands.

Required profile

• Previous work experience in a restaurant or food and beverage setting.
• Excellent interpersonal skills and a team-player attitude.
• Flexibility with shifts depending on business demand, willingness to learn, and legal eligibility to work in Canada.
• Asset: OTEC certificate, Smart Serve Training Certification, and experience in a unionized environment.

Physical aspects

• Constant standing and walking throughout the shift.
• Frequent lifting and carrying up to 50 lbs, and frequent use of ladders, stairs and ramps.

What we offer

• Starting pay of $17.60 per hour, with a wage increase after six months of compensated service.
• Free meals every shift, travel discounts at Accor hotels worldwide, and free dry cleaning for work gear.
• Custom learning programs, health and wellness, sustainability and DEI committees, and growth paths.