Assistant Server, Library Bar (Part-Time)

About the role

Fairmont Royal York, a historic luxury hotel in Toronto, is looking for a part-time Assistant Server for its Lobby Lounge (Library Bar). The server supports all aspects of guest service delivery: preparing serving stations and work areas for each meal period, helping with meal service during peak times, and supporting preparation for the next meal period. The role is part of the Lobby Lounge team.

Key responsibilities

• Maintain a positive working relationship and report for duty punctually in full uniform.
• Know the food and drink offerings, including dietary restrictions, and answer guests' questions.
• Follow Lobby Lounge policies, procedures and service standards, and carry out duties to the standards in the Job Task Checklist.
• Assist guests (internal and external) with inquiries and requests in a pleasant, helpful way.
• Attend pre-shift, weekly and monthly meetings to improve the guest experience.
• Carry out miscellaneous duties asked by the manager, and learn to operate all outlet equipment.
• Follow the hotel's recycling program, safe standards, hygiene and prevention measures, alcohol handling procedures, and LQA department standards.
• Work weekends, holidays and shift work as scheduled, and adapt to business demands.

Required profile

• Previous work experience in a restaurant or food and beverage setting.
• Excellent interpersonal skills and a team-player attitude.
• Flexibility with shifts depending on business demand, willingness to learn, and experience in a unionized environment (an asset).
• Smart Serve Training Certification and an OTEC certificate are assets.
• Must be legally eligible to work in Canada; the hotel cannot assist with work authorization.

Required skills

• Ability to stand and walk constantly, lift and carry up to 50 lbs, kneel, push and pull, and climb ladders, stairs and ramps.
• Knowledge of food and drink offerings and dietary restrictions.

What we offer

• Starting pay of $17.60 per hour, with a wage increase after six months of compensated service.
• Free meals every shift, travel discounts at Accor hotels worldwide, and free dry cleaning for work gear.
• Custom learning programs, health and wellness, sustainability and DEI committees, and growth paths.