Assistant General Manager, Clockwork & Library Bar

About the role

Fairmont Royal York, a historic luxury hotel in Toronto, is looking for an Assistant General Manager for its Clockwork & Library Bar. The role covers the day-to-day front-of-house operations of the venue, reporting to the General Manager and stepping in for them. It also carries overall financial responsibility for the restaurant.

Key responsibilities

• Ensure exceptional guest service, operational efficiency, colleague engagement, food safety compliance and adherence to company standards and policies.
• Drive revenue by maximizing seating and meal periods, monitoring seating times and booking trends, and run an upselling program to raise average checks.
• Take part in menu item and pricing decisions, and take part in long-term strategic planning for both venues.
• Manage scheduling, inventory control and the use of the POS and other tools, and liaise with Marketing so the restaurant is active on social media and responds to online feedback.
• Train and coach team members, hold them accountable, improve morale and employee relations, and keep the team set up for success.
• Work with other food and beverage leaders in the hotel and implement food and beverage trends.

Required profile

• Minimum of 2 years' experience in hospitality management.
• Degree in Hotel and Restaurant Management is an asset.
• Fluent English; a second language is an asset.
• Previous experience in a unionized environment is an asset.
• Smart Serve certification required.
• Physically able to stand and walk constantly, lift up to 30 lbs, kneel, climb ladders and stairs, and work shifts.
• Must be legally eligible to work in Canada; the hotel cannot assist with work authorization.

Required skills

• Strong command of food and beverage product knowledge and trends.
• Microsoft Word, Excel, PowerPoint and Outlook.
• Excellent interpersonal and communication skills.

What we offer

• Salary range of $70,320 - $87,316, depending on skills, experience and location.
• Free meals every shift, travel discounts at Accor hotels worldwide, free dry cleaning for work gear.
• Custom learning programs, health and wellness, sustainability and DEI committees, and growth paths.