Administrative Assistant – Lawyer Services & Payments

About the role

The Administrative Assistant provides essential clerical and administrative support to the Lawyer Services & Payments Department at Legal Aid Ontario. This role ensures smooth processing of correspondence, disbursements, and cost recoveries while supporting modernization projects as needed.

Key responsibilities

• Create and edit correspondence using standard word‑processing templates.
• Review incoming requests via Legal Aid Online, assign them to appropriate worklists and staff.
• Upload and manage daily mail and faxes in the online system.
• Send out mail and faxes, receive and record settlement cheques.
• Proof‑read outgoing documents for compliance and grammatical accuracy.
• Maintain electronic filing systems and track correspondence.
• Take minutes at meetings when requested and perform other general office duties.

Required profile

• High school diploma plus completion of an administrative skills program or equivalent experience.
• Strong interpersonal and communication abilities for interacting with lawyers and clients.
• Ability to adapt to changing policies and work both independently and within a team.
• Excellent organizational, time‑management and detail‑orientation skills.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• PeopleSoft