Zoning and Permits Reception Clerk

About the role

The Zoning and Permits Reception Clerk provides front‑line customer service for the Development and Inspections department, assisting the public both in person and by phone with zoning and permit inquiries. This hybrid position combines office reception duties with administrative support for municipal planning services.

Key responsibilities

• Greet visitors, answer telephone calls, and respond to email inquiries regarding zoning and permits.
• Receive, log, and route permit applications and related documents to appropriate staff.
• Maintain accurate records, update filing systems, and ensure confidentiality of client information.
• Schedule appointments, coordinate meetings, and provide information on service hours and procedures.
• Assist with basic data entry and preparation of routine correspondence.
• Ensure compliance with municipal policies, collective agreements, and health‑and‑safety standards.

Required profile

• High school diploma or equivalent; post‑secondary education in administration is an asset.
• Demonstrated experience in customer‑service or front‑desk roles, preferably in a public‑sector setting.
• Strong verbal and written communication skills in English.
• Ability to work both on‑site and remotely in a hybrid schedule.
• Professional demeanor and commitment to equitable service delivery.

Required skills

What we offer

• Competitive bi‑weekly salary ranging from $1,798.30 to $2,105.55 (Clerk B classification).
• Comprehensive benefits package including health, dental, vision, pension and parental leave.
• Flexible work arrangements and opportunities for professional development.
• Inclusive workplace that values diversity and equity.