Schedule Coordinator

About the role

Konecranes, a global leader in material handling solutions, is hiring a Schedule Coordinator in Winnipeg. As part of Service Operations, you will assist with service delivery in your assigned territory, managing the flow of service requests through the management system and scheduling and dispatching service technicians so that customer equipment is repaired and upgraded on time.

Key responsibilities

• Stay aware of the territory's service operations and customer needs, and keep close contact with the Service Manager and Coordinators.
• Generate new service requests in the system when needed, attaching all relevant documentation.
• Manage the schedule of service work for assigned customers and field operatives, and open requests to schedule responses to emergency breakdowns.
• Maintain the Planning Board in Siebel so stakeholders can see the updated schedule, and track work packages and trackers.
• Track and receive materials, arrange rental equipment and subcontracting, and coordinate subcontracted services.
• Communicate with customers and internal stakeholders throughout projects, and review completed actions for accuracy.
• Create charge lines for services, matching customer purchase orders when necessary, and prepare invoices daily, checking hourly time issues first.
• Maintain the Work-in-Progress report, follow safety rules, and support emergency breakdowns until equipment is functional.
• Review job performance and lessons learned, and give feedback to other coordinators or the sales team.

Required profile

• Bachelor's degree preferred; equivalent experience and training will be considered.
• Minimum 7 years of experience in industrial service and/or dispatching preferred.
• Customer-oriented, able to prioritize and multi-task in a fast-paced service environment.
• Excellent communication and people skills.

Required skills

• Very strong systems and PC skills.
• Siebel (mentioned as the tool used for the planning board).

What we offer

• RRSP match.
• Dental, vision and medical insurance.
• Paid holidays and vacation.
• Personal emergency leave.
• Learning development programs.
• Flexible hours.
• Short- and long-term disability plans.