Interpretation Officer (Guide Supervisor)

About the role

The Library of Parliament is hiring a full-time Interpretation Officer (Guide Supervisor) in Ottawa. Working in a team-based environment, the officer serves as the public face of Parliament, supervises Parliamentary Guides and oversees daily tour operations so that interpretation and visitor services are delivered at a high standard.

Key responsibilities

• Supervise, mentor and support Parliamentary Guides, including coaching, performance feedback and day-to-day guidance.
• Coordinate daily tour operations across four locations to ensure effective scheduling and smooth service delivery.
• Support recruitment and deliver training so guides meet operational and service standards.
• Respond to visitor inquiries and manage reservation requests.
• Deliver guided tours and program services to diverse audiences with accurate, engaging and professional interpretation of parliamentary activities.

Required profile

• Post-secondary education in a field related to the duties, or an equivalent combination of education, training and experience.
• Experience supervising staff, including training, mentoring and giving feedback.
• Experience in a client-facing role, preferably in heritage, tourism or hospitality.
• Experience managing competing time-sensitive priorities, resolving conflicts and delivering historical or cultural interpretive programs.
• Knowledge of heritage interpretation, the Canadian Parliament, training methods and accessibility and inclusion practices.
• Able to work frequent weekend and occasional evening shifts, up to 7 consecutive days, indoors and outdoors, and to work on site every day (no telework).

Required skills

• Experience delivering training to new employees.
• Experience using ticketing or booking systems and managing reservation requests.
• Experience developing work schedules for part-time staff.
• Bilingualism (English and French) is required; a second-language evaluation is part of the selection process.

Candidates must provide a cover letter explaining how they meet the education and experience requirements, and must pass a security screening and a second-language evaluation. Travel and relocation expenses are the candidate's responsibility.