Winter Co-op 2027 - HR Knowledge

About the role

The GPS Innovation & Knowledge Governance team at Manulife is looking for a highly organized, analytical and collaborative student for its HR Knowledge winter co-op in 2027. You will support knowledge governance, employee experience, content strategy, reporting and AI-enabled HR initiatives, working alongside HR professionals, content owners and business stakeholders to help employees access information more effectively.

Key responsibilities

• Support AI and HR technology initiatives through project activities, research, testing and implementation.
• Research and analyze information to identify trends, best practices and opportunities to improve employee knowledge experiences.
• Assist with knowledge governance: content reviews, audits, maintenance and lifecycle management.
• Organize and maintain knowledge repositories so information is accurate, accessible and up to date.
• Create training materials, user guides, quick-reference resources, presentations and learning content.
• Create reports and dashboards to measure engagement, usage, adoption and other KPIs, and analyze data to support decision-making.
• Partner with HR, Learning, Communications and Technology teams, and support go-live, change management communications, user support and launch readiness.
• Document processes, procedures and lessons learned.

Required profile

• Currently pursuing an undergraduate degree in Human Resources, Business Administration, Communications, Psychology, Information Management, Sociology, Public Policy, Organizational Behaviour or a related discipline.
• Strong written and verbal communication, analytical and problem-solving skills, and excellent organization and attention to detail.
• Ability to work independently and in a collaborative team, with interest in employee experience, knowledge management, content strategy, HR technology or process improvement.

Required skills

• Proficiency in Microsoft Excel, Word, PowerPoint and Teams.
• Preferred: experience with research, reporting, documentation, project coordination, SharePoint, ServiceNow, learning platforms, Excel-based reporting, and AI or digital employee experience tools.

What we offer

• Expected salary of $40,950 to $56,550 CAD, pro-rated by work term length; hybrid arrangement.
• Early access to Manulife John Hancock's GRO early talent program for graduating students.
• A flexible, inclusive environment focused on well-being and inclusion.

Applications are submitted as a single PDF containing your resume, cover letter, academic transcript and work term evaluation (if any).