Tier 1 Technician

About the role

As a Tier 1 Technician you are the first voice customers hear when they need help, turning “nothing’s working” into a resolved issue. You own tickets from start to finish, build genuine relationships and look for ways Clearbridge can add real value.

Key responsibilities

• Answer calls and emails from customers needing technical support or reassurance.
• Own tickets from open to close, digging into root causes and seeing problems through.
• Build customer relationships deep enough to anticipate needs and understand business challenges.
• Recognise patterns in recurring issues and proactively recommend solutions.
• Continuously learn through shadowing, vendor training and hands‑on problem‑solving.
• Collaborate with a 15‑person team that genuinely wants you to succeed.

Required profile

• Customer service mindset: energized by helping people solve problems.
• Consultative approach: ask thoughtful questions to understand root causes.
• Technical curiosity: comfortable troubleshooting and understanding how systems connect.
• Ownership mentality: see problems through to resolution.
• Strong communication: clear, professional, and empathetic on phone and in writing.
• Flexibility: comfortable with on‑call rotation and customer needs beyond 9‑5.

Required skills

• Windows operating system.
• Active Directory.
• Office 365.
• Networking fundamentals.
• CompTIA A+ certification.
• CompTIA Network+ certification.
• Microsoft certifications.
• PSA (Professional Services Automation) tools.
• RMM (Remote Monitoring & Management) tools.

What we offer

• Clear path for growth from Tier 1 to Tier 2 through vendor training and internal knowledge sessions.
• Fast‑paced, high‑growth environment with operations across BC, Alberta and Washington.
• Collaborative team that values both technical excellence and humanity.
• Modern downtown Abbotsford office with natural light, standing desks, multiple monitors and unlimited quality coffee.
• Impactful work where each ticket keeps a business running.