Technical Help Desk Specialist – Access Provisioning

About the role

The Technical Help Desk Specialist will manage user access requests for a range of applications, systems and resources. Working within a fast‑paced IT environment, you will ensure that access is granted, modified or revoked in line with business needs and security policies.

Key responsibilities

• Process access provisioning requests through ServiceNow, including creation, modification and removal of user permissions.
• Collaborate with system owners and security teams to verify request legitimacy and compliance.
• Maintain accurate records of access changes and audit trails.
• Provide timely support and communication to end‑users regarding their access status.
• Assist in troubleshooting access‑related issues across Active Directory, Azure, Exchange and related platforms.

Required profile

• Minimum 3 years of experience in access request provisioning or similar help‑desk functions.
• Strong oral and written communication skills.
• Ability to work independently while adhering to security and service‑level standards.

Required skills

• ServiceNow
• Active Directory
• Microsoft Azure
• Microsoft Exchange
• Microsoft Excel
• PowerShell (nice to have)
• Tableau (nice to have)
• Power BI (nice to have)

What we offer

• 6‑month renewable contract.
• Hourly rate of $25 CAD.
• Opportunity to work with a diverse set of enterprise IT tools.