Team Lead – Pharmacy Operations (Specialty Health)

About the role

The Team Lead Pharmacy Operations will work closely with the Supervisor to guide a pharmacy operations team, delegate work, and ensure daily operational goals are met. This role serves as a successor to the Supervisor position and can act as a backup for other lead positions within the department.

Key responsibilities

• Lead, communicate, coordinate, and interact with all staff to maintain respect, integrity, operational efficiency, and patient‑focused service.
• Provide metric‑based updates to the Supervisor at regular intervals.
• Support the Supervisor in developing and executing policies and practices.
• Review and analyze reports, obtain data for planning, and track work‑in‑progress.
• Assist the Quality Assurance team in identifying, investigating, and following up on risk incidents and quality issues.
• Act as an escalation point for PSP and provider solutions workflows.
• Allocate resources to ensure effective delivery of departmental service levels.
• Identify staff non‑adherence to scheduling, attendance, and workforce management policies and report trends.
• Collaborate on workforce management, attendance statistics, and activity metrics analysis.
• Troubleshoot basic technical issues and identify education needs for team members.

Required profile

• Strong leadership and coaching abilities.
• Excellent communication and coordination skills.
• Analytical mindset for reviewing reports and metrics.
• Ability to manage workforce and attendance issues.
• Experience supporting quality assurance and risk management processes.

Required skills

• Understanding of pharmacy technology, communications infrastructure, software applications, databases, and call processes used to serve patients.