Store Manager

About the role

As a Store Manager at H&M you will own the complete omni‑channel customer experience in your store, ensuring visual and commercial standards align with global and regional strategies. You will lead a diverse team, foster an inclusive culture, and drive sales performance.

Key responsibilities

• Deliver a seamless omni‑channel customer experience, maintaining visual and commercial curation according to store format and guidelines.
• Analyze sales and budget data, create action plans, and optimize results and profitability.
• Promote the Hello Member loyalty app and in‑store sustainability initiatives.
• Schedule staff hours in line with sales targets and commercial activities.
• Oversee fitting‑room and checkout routines, including transactions, returns, and exchanges.
• Maintain store maintenance cost‑effectively and ensure all administrative, security, and legal procedures are followed.
• Stay informed on fashion trends, local market dynamics, and competitor activity.
• Lead talent management: recruiting, onboarding, coaching, performance evaluations, and succession planning.

Required profile

• Proven leadership experience in a retail environment.
• Strong commercial awareness and ability to identify growth opportunities.
• Excellent communication skills and ability to inspire a team.
• Commitment to an inclusive, collaborative workplace culture.

Required skills

What we offer

• Opportunity to lead a high‑traffic store within a global fashion brand.
• Dynamic work environment with continuous learning and development.
• Access to H&M’s employee benefits and discount programs.