Service Team Member

About the role

Michaels is hiring a Service Team Member for its store in Toronto-Downdview. The role delivers friendly customer service, helps customers shop and find products, ensures a fast checkout, and covers truck unloading, stocking and store recovery duties. The store is cross-trained in custom framing selling and production.

Key responsibilities

• Help customers shop, locate products and solve their needs, and provide a fast, friendly checkout experience
• Handle cash to standards and educate customers about the Rewards program and Private Label credit cards, including enrollments
• Explain the Voice of Customer (VOC) survey and assist with Omni channel processes such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Unload trucks, stock, maintain planograms and perform merchandise recovery and maintenance, including returns and the go-back process
• Complete Store In Stock Optimization (SISO) and AD set duties as assigned, and support shrink and safety programs
• Follow SOPs and company programs, and act respectfully and positively toward colleagues and customers

Required profile

• Retail and/or customer service experience preferred
• Ability to stand for long periods, move around the store, bend, lift, carry, reach and stretch, and lift heavy boxes and access high shelves with a ladder
• Frame shop involves glass cutter and heat press; work includes nights, weekends and early mornings
• Must be at least 16 years old; applicants in Canada must meet federal, provincial and local legal requirements

What we offer

• Total base pay range of $17.95 - $20.80
• Health, dental and vision insurance, paid time off, tuition assistance and employee discounts