Service Coordinator II

About the role

Trane Technologies, a global leader in climate solutions for buildings, homes and transportation, is hiring a Service Coordinator II in Burnaby. Working on-site five days a week, the role plans, coordinates and directs operational resources, coordinating the execution of service agreements and repair work, including procuring labour and materials within financial standards. It involves regular interaction with field technicians and coordination of job priorities with Service Managers.

Key responsibilities

• Coordinate service resources and dispatch and assign team members to projects
• Schedule personnel, materials, subcontractors and equipment according to project needs, skill sets and availability
• Communicate with Project Managers and the HVAC Field Technician Supervisor to assign and dispatch controls and HVAC technicians
• Work with the Parts Department and Acquisition as needed
• Maintain customer satisfaction by investigating concerns, routing them to the right staff and handling special requests
• Generate work orders, review project paperwork, forward it to Project Administrators and produce reports

Required profile

• Certificate or degree from college or technical school with one year of related experience and/or training, or three years of related experience and/or training with a high school diploma/GED
• Excellent customer service skills, very comfortable and effective on the phone
• Organized, able to multi-task and prioritize daily interruptions, with strong attention to detail in a fast-paced environment
• Flexibility to work overtime and weekends as required

Required skills

• Knowledge of Word, Excel, Outlook and Windows
• Familiarity with Energy Management Systems, HVAC systems and/or temperature controls preferred

Annual base salary range of $50,065 to $80,500. The position is open immediately and is for an existing vacancy.