Service Appointment Coordinator

About the role

The Service Appointment Coordinator supports Oakville Toyota’s Service Department by delivering exceptional customer service, handling inquiries, and scheduling vehicle service appointments. As the first point of contact for many customers, you will help turn service reminders and inquiries into confirmed appointments and lasting relationships.

Key responsibilities

• Answer inbound calls and make 80–100 outbound calls daily to connect with customers.
• Schedule recommended or manufacturer‑required vehicle services and manage service reminders, campaigns, recalls, and internet leads.
• Follow up with customers after their visits to ensure satisfaction and encourage repeat business.
• Maintain accurate records in the dealership’s system and perform additional duties as required.

Required profile

• Prior experience in a customer‑service role; dealership experience is a plus but not mandatory.
• Excellent verbal communication and a clear speaking voice.
• Pleasant, engaging phone manner and strong interpersonal skills.
• Comfortable using computers and related technology.

Required skills

• Proficiency with standard office software and dealership management systems.

What we offer

• Base salary plus commission ranging from $45,000 to $70,000 CAD per year.
• Comprehensive benefits including health, dental, life insurance, RRSP matching, and an EAP.
• Career growth opportunities across 20 stores and 18 brands.
• Employee discounts on vehicles, service, parts, accessories, and gym memberships.
• Supportive team culture with social events, BBQs, and outings.