Service Advisor – Automotive Repair
Fountain Tire · Edmonton
Description du poste
About the role
Fountain Tire’s Edmonton Heritage location is seeking a friendly and dedicated Service Advisor to manage service appointments, provide quotes, and ensure customer satisfaction in an automotive repair environment.
Key responsibilities
- Create work orders, arrange bookings and communicate details to technicians.
- Provide service quotes, obtain customer authorizations, finalize sales and conduct follow‑up.
- Make proactive calls to assess customer satisfaction after service.
- Recommend tire, wheel and mechanical services to customers.
- Accurately bill products and process information in the shop’s computer system.
- Maintain showroom promotional material and assist with inventory counts.
- Participate in safety initiatives and complete required e‑learning courses.
Required profile
- Minimum 2 years experience in automotive repair or tire industry.
- Ability to work Saturdays.
- Effective listening skills to identify customer needs and provide recommendations.
- Valid driver’s licence with a satisfactory driver abstract.
- Strong customer‑service attitude and team‑player mindset.
Required skills
- Knowledge of passenger, light‑truck and specialty tires.
- Familiarity with mechanical service processes.
- Experience using automotive shop computer software for work orders and billing.
What we offer
- Competitive compensation starting at $60,000 CAD per year.
- Comprehensive health, dental and vision benefits for you and your family.
- RRSP program with company matching.
- Training and certification opportunities with potential for advancement.
- Regular day shifts and a supportive team environment.
- Discounts on tires, parts and mechanical services for employees and families.
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Fountain Tire
Edmonton
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