Server, Library Bar (Part-Time)

About the role

Fairmont Royal York, a historic luxury hotel in Toronto, is looking for a part-time server for its Library Bar. The server acts as a personal representative of the hotel, providing guests with service that reflects the high standards of the Royal York and exceeding their expectations. The position is for an existing vacancy.

Key responsibilities

• Clear dishes, deliver meals and present bills professionally and discreetly
• Know the menu, dietary restrictions and beverage list, and suggestively upsell using knowledge of menus, garnishes and preparation methods
• Take corrective action when dealing with dissatisfied guests so they leave happy
• Work with colleagues, assist them with duties without compromising the dining experience
• Follow shift-end reporting, cash and non-cash transaction procedures, and depositing money safely
• Read and follow hotel policies, departmental standards, recycling procedures, safety standards, alcohol handling and LQA standards
• Report accidents immediately to the manager and attend pre-shift, weekly and monthly meetings
• Work weekends, holidays and shift work as scheduled, and perform other assigned tasks

Required profile

• Previous work experience in a restaurant or food and beverage setting
• Excellent interpersonal skills and a team player attitude
• Smart Serve training program certification
• OTEC certificate is an asset; union experience preferred
• Legally eligible to work in Canada; the hotel cannot assist with work authorization

Required skills

• Order taking, table setting and reservation writing
• Knowledge of the outlet's equipment and procedures

What we offer

• Starting pay of $17.60 per hour, with a wage increase after six months of compensated service
• Free healthy meals every shift
• Travel discounts at Accor hotels worldwide
• Free dry cleaning for work gear
• Custom learning programs and growth paths