Senior Learning Specialist – Employer Solutions

About the role

Join the Global Customer Success Strategy & Enablement team at TELUS Health to lead learning and development initiatives that boost the performance of the Customer Success organization. You will design learning pathways, drive onboarding programs and support team engagement across a global workforce.

Key responsibilities

• Design the Customer Success team learning plan, including job architecture, competencies and career progression.
• Develop and execute structured onboarding programs that accelerate new‑hire productivity.
• Plan and coordinate workshops, training sessions and other learning initiatives for global teams.
• Maintain the learning catalogue and ensure easy access to up‑to‑date training resources.
• Support leadership with communications, recognition and engagement programs to strengthen team culture.

Required profile

• 7+ years of experience in program management, learning & development, organizational enablement or business strategy.
• Proven track record designing onboarding programs that improve time‑to‑productivity.
• Strong facilitation, change‑management and cross‑functional communication skills.
• Experience managing complex, multi‑workstream projects.
• Familiarity with B2B customer success or enterprise sales roles and related GTM processes.
• Preferred experience in health/technology or employer health solutions.

Required skills