Senior Manager – Organization Design & Operating Model (18‑month contract)

About the role

Reporting to the Director of Organization Design, the Senior Manager will independently lead major organization design and operating model initiatives. The role partners with business leaders, HR Business Partners and transformation teams to turn strategy into practical structures that improve effectiveness, decision‑making and performance.

Key responsibilities

• Lead end‑to‑end organization design initiatives, from current‑state assessment through design principles, future‑state structure, role/accountability design, options assessment and implementation planning.
• Lead operating model design and refinement, covering capabilities, governance forums, decision rights, accountabilities, interactions, operating rhythms and ways of working.
• Partner with business and HR leaders to understand strategic priorities, diagnose organizational challenges and develop practical solutions.
• Conduct organizational diagnostics and workforce analysis on structure, spans, role clarity, capability requirements and organizational health.
• Design and facilitate interviews, workshops and working sessions with senior leaders and cross‑functional stakeholders.
• Develop evidence‑based options, recommendations, business cases and executive‑ready materials using qualitative and quantitative insights.
• Assess workforce implications of transformation, integration, technology, automation and evolving business priorities.
• Support strategic workforce and capability planning by identifying future‑state capabilities, roles and capacity needs.
• Create transition roadmaps, implementation plans, readiness assessments and risk‑mitigation approaches.
• Manage assigned workstreams, deliverables, stakeholders, risks and timelines, escalating material issues when needed.

Required profile

• Undergraduate degree in business, human resources, organizational psychology, organizational behaviour or a related field.
• 6+ years of progressive experience in organization design, operating model design, organizational effectiveness, workforce planning, management consulting or transformation.
• Specialist‑level expertise in organization design and operating model design, including structures, capabilities, governance, decision rights, accountability frameworks and ways of working.
• Proven ability to lead complex design workstreams from assessment through recommendation and implementation planning.
• Strong analytical, critical‑thinking and systems‑thinking abilities to develop evidence‑based recommendations.
• Advanced facilitation, communication and presentation skills for senior stakeholder discussions.
• Demonstrated ownership, accountability and capacity to manage multiple complex priorities with limited direction.
• Working knowledge of workforce analytics and organizational modelling tools; experience with OrgVue or equivalent is an asset.
• Experience in financial services, regulated environments, large‑scale transformation or M&A integration is a plus.

Required skills

• OrgVue (or equivalent organizational modelling tool)