Senior Account Manager – Remote (Contract)

About the role

BX Studio, a fast‑growing digital agency, is seeking a Senior Account Manager to lead client relationships, drive retention and expand revenue across a portfolio of 8‑12 accounts. This remote contract position requires a strategic partner who can act as a trusted advisor to marketing executives and founders.

Key responsibilities

• Serve as the primary account lead and trusted advisor for an assigned portfolio.
• Develop and maintain strong relationships with marketing executives and founders.
• Own renewal conversations and all account‑sales activities, including pricing and contract negotiations.
• Identify, scope and pitch expansion opportunities to grow accounts.
• Ensure a seamless client experience from sales hand‑off through ongoing delivery.
• Proactively resolve delivery and client‑satisfaction issues in collaboration with Project Managers.
• Collaborate with leadership on pricing, packaging and account‑growth strategies.

Required profile

• 5+ years of experience in account management, project management or customer success within a digital agency.
• Proven track record of building trusted‑advisor relationships and driving revenue growth.
• Comfortable discussing budgets, ROI, pricing and contract terms while maintaining high client retention.
• Interest in shaping account‑management processes, templates and QBR frameworks.

Required skills

• Web design
• Web development
• Search Engine Optimization (SEO)
• Analytics
• Content marketing
• Conversion Rate Optimization (CRO)
• Branding
• Digital strategy