Sales Manager - New Minas

About the role

The Sales Manager leads a high-performing selling culture across the New Minas store, driving strong sales results and an engaging customer experience. The role oversees front-end and service operations, ensures consistent execution of selling behaviors, brand standards and operational expectations, and supports key sales and service KPIs through leadership, customer-focused coaching and efficient day-to-day execution.

Key responsibilities

• Assist the Store Manager in enforcing SOPs and company programs and hold the team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage, maintain floor leadership and service standards, and ensure accurate use of POS and self-checkout systems.
• Oversee balloons, birthday party operations and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program and champion MCC/Extend services (US only).
• Drive sales and operational excellence in the Knit & Sew Shop, including the Cut Bar experience, and support BOPIS and same-day delivery.
• Support Custom Framing operations and coordinate with the frame shop where applicable.
• Train and coach team members through TM onboarding and ongoing skill building, and partner in asset protection practices.

Required profile

• At least 3 years of retail leadership experience.
• Ability to stand for long periods, move around the store, and lift, carry, push and pull merchandise up to 25-50 pounds.
• Ability to climb ladders or step stools, perform repetitive motions such as scanning and stocking, and work in a fast-paced environment with frequent customer interaction.
• Shift work includes nights, weekends and early mornings.

What we offer

• Health, dental and vision insurance, paid time off, tuition assistance and employee discounts.