Sales Manager - Creative Arts Store

About the role

The Sales Manager leads a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. The role oversees front-end and service operations, ensures consistent execution of selling behaviors, brand standards and operational expectations, and supports key sales and service KPIs through leadership, customer-focused coaching and efficient day-to-day execution.

Key responsibilities

• Assist the Store Manager in enforcing Standard Operating Procedures (SOPs) and company programs so that the store complies with applicable laws and requirements.
• Ensure company policies and standards are followed, holding the team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors to drive conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, keeping floor leadership, service standards and operations running smoothly.
• Ensure accurate and efficient use of POS and self-checkout systems.
• Oversee the balloons business, birthday party operations and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program, and champion MCC/Extend services (US only).
• Drive sales and operational excellence in the Knit & Sew Shop, including the Cut Bar experience.
• Ensure efficient BOPIS and same-day delivery, and support Custom Framing operations where applicable.
• Train and coach team members through TM onboarding and ongoing skill building.
• Partner in asset protection practices to reduce shrink.

Required profile

• At least 3 years of retail leadership experience.
• Ability to stand for long periods, move around the store and work in a fast-paced environment with frequent customer interaction.
• Physical ability to lift, carry, push and pull merchandise and fixtures up to 25-50 pounds, climb ladders or step stools, and perform repetitive motions such as scanning and stocking.
• Willingness to work nights, weekends and early mornings.

What we offer

• Health, dental and vision insurance, paid time off and tuition assistance.
• Employee discounts and other benefits.