Retail Sales Associate – Sleep & Wellness Products

About the role

Join a company passionate about improving lives through better sleep and wellness. At Ultramatic we’ve been helping Canadians sleep better for decades with premium adjustable beds, lift, recline and massage chairs, and wellness solutions. We are looking for an enthusiastic, mature, and motivated Retail Sales Associate to join our dynamic team.

Key responsibilities

• Answer inbound calls from customers with professionalism and empathy.
• Make outbound sales calls to leads who have shown interest in our products.
• Greet and assist customers in our showroom, conducting engaging product demonstrations.
• Educate customers on the benefits and features of our sleep and wellness products.
• Maintain a clean, welcoming showroom and manage inventory.
• Collaborate with remote colleagues to support customers and close sales.
• Open and close the showroom punctually and responsibly.
• Build trust with every interaction, emphasizing kindness, professionalism, and a customer‑first mindset.

Required profile

• Strong face‑to‑face and phone‑based sales experience.
• Confidence in explaining product features and overcoming objections.
• Friendly, positive, and mature demeanor with a natural ability to build rapport.
• Comfortable using Microsoft Office and CRM tools; InfusionSoft experience a plus.
• Highly organized, reliable, and able to work independently or as part of a remote team.
• Available for showroom hours, including some evenings and weekends.

Required skills

• Microsoft Office
• InfusionSoft (CRM)

What we offer

• Competitive pay with sales incentives.
• Training and support in a positive, team‑focused environment.
• The chance to make a real impact on people’s health and well‑being.
• Be part of a brand that customers love and trust.
• On‑site parking.
• Store discount.