Receptionist Cashier for Community Arenas

About the role

The Receptionist/Cashier will be the front‑line contact for visitors to the Town of Whitby’s arena facilities, providing friendly service in person, by phone and online. You will support program admissions, retail sales and payment processing while upholding the Town’s CARE values.

Key responsibilities

• Greet guests, answer inquiries and handle complaints professionally.
• Process admissions, registrations and retail sales using Point‑of‑Sale software.
• Receive and reconcile daily cash receipts and process payments for services.
• Book and process permits for indoor and outdoor recreation facilities.
• Provide clerical support such as filing, record keeping and preparing documentation.

Required profile

• Secondary school diploma.
• 1‑2 years of customer‑service experience, including telephone and cash handling.
• Ability to work flexible hours, including evenings and weekends (up to 24 hours per week).
• Strong prioritisation, time‑management and problem‑solving skills.

Required skills

• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Experience with facility/recreation software (ACTIVE Net preferred).
• Competence in using Point‑of‑Sale systems.

What we offer

• Hybrid work environment allowing staff to work from various locations.
• Salary range $23.29‑$25.78 per hour.
• Inclusive, collaborative workplace culture.