Pharmacy Operations Support

About the role

This position supports national pharmacy operations across a wide network of partners in Canada. You will help standardize processes, maintain operational accuracy, and coordinate pharmacy programs and initiatives while collaborating with internal teams, clinics, and pharmacy partners.

Key responsibilities

• Support execution of national pharmacy strategies and standardize operational practices.
• Respond to pharmacy‑related inquiries such as billing, copays, inventory, insurance, audits, and compliance.
• Collect, validate, and consolidate operational reports from pharmacy partners, ensuring accuracy and resolving discrepancies.
• Assist with initiatives like inventory reconciliation, retro‑billing tracking, and process‑improvement activities.
• Coordinate communication, documentation, and workflow updates for new product and program launches.
• Develop and maintain SOPs, process flows, and internal documentation related to pharmacy operations.
• Track pharmacy staff training, certifications, and compliance.
• Support standardization of pharmacy systems and tools across the organization.

Required profile

• High school diploma required; post‑secondary pharmacy technician studies preferred.
• 2+ years of experience in pharmacy, healthcare, or related operational environments.
• Strong understanding of pharmacy operations and familiarity with pharmacy systems.
• Knowledge of pharmacy adjudication and insurance calculations is an asset.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Analytical, mathematical, and problem‑solving abilities with high attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently and collaborate across teams.
• Strong organizational and time‑management skills.
• Bilingualism (English/French) considered an asset.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Microsoft PowerPoint