Operations Manager - Offsite Catering & Events

About the role

Oliver & Bonacini Restaurants is looking for an Operations Manager for its offsite catering and events business in Toronto. Reporting to the Associate Director, the manager is accountable for day-to-day operations including logistics, staffing, cost controls, training and budgeting, and leads a team of Assistant Managers, Logistics Managers, Key Employees, Event Servers and Offsite Catering Drivers.

Key responsibilities

• Communicate the company vision to the team, reinforce its values and build relationships with guests, team members and senior management
• Monitor technical service and detail standards, follow bar, beverage and wine control procedures, and promote business ethics
• Run recruitment, selection, training, performance management and coaching; conduct weekly management meetings on finances, service standards and staff performance
• Track sales, invoicing and inventory, approve event staff schedules, and ensure accurate payroll records
• Hold pre-event briefings with event service staff and liaise with the Culinary team and catering partner venues
• Manage vendor and supplier relationships and maintain the catering facility
• Onsite: greet clients, walk through the venue, brief the client on the event timeline, lead the Event Manager and Server team through setup, execution and teardown, and ensure food is expoed from the kitchen
• Take part in the Health & Safety Committee and ensure compliance with the Occupational Health & Safety Act and WSIB procedures

Required profile

• Post-secondary diploma or degree in Business or Hospitality
• At least 5 years of experience managing a variety of events, from small to large and high-profile functions
• WSET Intermediate Wine Certificate or comparable
• Strong verbal and written communication, organizational and business acumen skills

Required skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to manage a large and variable workload accurately and on time

What we offer

• Competitive salary packages
• Comprehensive group benefits program
• Training and development opportunities
• Staff dining discount up to 4 at the restaurants
• RRSP matching program for managers