Office Assistant

About the role

Join ALS as an Office Assistant and play a key part in ensuring client work orders are entered accurately and on time. You will support both internal lab staff and external clients, helping to maintain smooth operations and high‑quality service delivery.

Key responsibilities

• Enter client work orders accurately and promptly.
• Maintain close liaison with supervisors and lab staff to ensure seamless service delivery.
• Identify and resolve internal and external issues as they arise.
• Ensure adherence to all Standard Operating Procedures.
• Communicate with Client Services, Marketing, and branch teams.
• Follow up on client enquiries, on‑hold work orders, and requests.
• Greet internal and external customers, direct them appropriately, and handle calls and messages.
• Process paperwork and notify staff of incoming mail or packages.
• Promote a positive work environment through teamwork and quality customer service.
• Apply correct methods per established procedures while maintaining analytical quality.
• Observe safety regulations and comply with ALS health and safety policies.
• Perform other duties as assigned.

Required profile

• Strong interpersonal, leadership, organizational, and communication skills.
• Excellent written and verbal English communication.
• Customer‑service focus with a detail‑oriented, quality‑driven mindset.
• Highly motivated team player.
• Previous experience with data‑entry systems (required).
• Administrative Assistant training or a business degree (preferred).
• Ability to sit or stand up to 7.5 hours per shift and perform repetitive data‑entry tasks.

Required skills

• Microsoft Office Suite
• Data entry systems

What we offer

• Estimated hourly pay of $29.27 CAD.
• Comprehensive benefits package (medical, dental, vision, life & disability insurance, retirement plan with company match, employee assistance and wellness programs).
• Additional vacation days based on years of service.
• Business support for education or training after 9 months of employment.
• Learning and development opportunities.