New Patient Scheduler – Full-Time

About the role

As a New Patient Scheduler at Pacific Fertility, you will be the first point of contact for individuals beginning their fertility journey. You will provide compassionate support, manage appointment scheduling, and ensure a smooth intake process.

Key responsibilities

• Deliver empathetic service via phone, email, and patient platforms.
• Convert inquiries into scheduled appointments and balance physician schedules across multiple locations.
• Collect and verify patient demographics, insurance details, and assist with registration and consent forms.
• Prepare preliminary requisitions such as blood work and send new‑patient resources.
• Maintain accurate logs of inquiries, referrals, and patient portal documentation.
• Collaborate with physicians, clinical teams, and front‑desk staff to coordinate care.

Required profile

• Up to 2 years of patient‑facing or customer service experience.
• Strong communication and organizational abilities.
• Ability to multitask in a high‑volume call environment.
• Genuine passion for helping people.

Required skills

• Medical Office Assistant (MOA) certification (preferred).

What we offer

• Compensation: $22 per hour.
• Comprehensive benefits including fertility coverage.
• 4 weeks vacation plus 10 personal care days.
• Employee Assistance Program and wellness tools.
• Team events, supportive culture, and growth opportunities.