Medical Office Administrator – Clinical Operations

About the role

We are looking for a Medical Office Administrator to join our clinical operations team. You will support a network of healthcare practitioners, ensure smooth administrative processes, and help maintain high‑quality, patient‑centric care.

Key responsibilities

• Manage electronic files, labs, referrals and track lab requisitions to ensure complete documentation.
• Act as liaison between pharmacies, practitioners and patients for communication and scheduling.
• Coordinate audio/video consultations, handle faxes, voicemails and other external stakeholder communications.
• Support the clinical operations manager and medical director with data entry, document editing and quality improvement initiatives.
• Maintain clinical documentation, update training materials and safeguard personal health information.

Required profile

• Located in Canada and able to work Monday‑Friday 7 am‑3 pm EST (40 hrs/week).
• Completed a medical office administration program or equivalent education.
• Minimum 2 years experience in a medical office setting; virtual‑care experience is a plus.
• Strong organizational skills and attention to detail.

Required skills

• Experience with an Electronic Medical Record (EMR) system.

What we offer

• Full‑time, stable employment within a fast‑growing digital health platform.
• Opportunity to work cross‑functionally with medical directors, clinical ops and customer support teams.