Manager, Sales & Service Field Trainer

About the role

The Manager, Sales & Service Field Trainer will support Coach’s North America Omnichannel Training & Customer Development strategy. Reporting to the Director of North America Omnichannel Training, the role focuses on designing, delivering, and measuring training programs that elevate sales, service, clienteling, and onboarding across both digital and physical channels.

Key responsibilities

• Develop and implement training initiatives aligned with North America business strategies and sales/service goals.
• Monitor store KPIs, identify performance gaps, and create action plans to drive improvement.
• Provide timely feedback to the Omnichannel Training team and Global Customer Experience team to shape new training content.
• Champion the Coach Experience selling ceremony and ensure consistent brand representation in stores.
• Collaborate with regional field leadership to understand evolving store needs and adjust training delivery.
• Track adoption of new skills across the store fleet and report on success metrics.

Required profile

• Proven experience in retail training, sales, or customer experience roles.
• Strong analytical mindset with ability to interpret store performance data.
• Excellent communication and influencing skills to engage store teams and leadership.
• Ability to travel frequently across regions to deliver field training.

Required skills

What we offer

• Opportunity to shape training strategy for a global luxury brand.
• Collaborative environment within a diverse, inclusive company.
• Professional growth through exposure to omnichannel retail initiatives.