Manager - People Operations

About the role

The Manager – People Operations leads all facets of HR Operations at Appcast, shaping systems, processes, policies, and compliance to deliver a top‑notch employee experience. This role partners across the business to design practical, data‑driven solutions that support culture, performance, and scalability.

Key responsibilities

• Design and maintain HRIS configurations, reporting dashboards, and system features that meet business and cultural needs.
• Lead continuous‑improvement initiatives across People processes, leveraging automation, AI‑enabled tools, and data insights.
• Develop, coordinate, and implement HR policies, handbooks, and compliance programs, ensuring alignment with local employment laws.
• Oversee employee life‑cycle processes including immigration, relocation, onboarding, and off‑boarding, driving efficiency and data accuracy.
• Partner with legal teams to stay current on regulatory changes and best practices across operating locations.
• Manage the People ticketing system, establish service level agreements, and analyze trends to improve response quality.
• Provide leadership and development for the People Operations team, setting goals, fostering accountability, and promoting a culture of continuous improvement.

Required profile

• 5+ years of HR operations experience, including benefits, HRIS management, and compliance, preferably in North America.
• Strong knowledge of North American employment law; UK experience is a plus.
• Bachelor’s degree in HR, payroll, compensation, or a related field.
• Proven ability to design policies and processes that support culture while maintaining legal compliance.
• Excellent project‑management skills and experience driving business‑process improvements.

Required skills

• HRIS administration (experience with major HRIS platforms).
• Advanced proficiency with Microsoft Office suite.